SMS Privacy Policy

Overview

The Screen Depot ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in connection with our SMS notification service.

Information We Collect

We collect only the information necessary to provide our notification service:

  • Your name
  • Your phone number
  • Appointment and service request details you provide to our staff
  • Your responses to our messages (e.g., confirmations, cancellations)

How We Use Your Information

Your information is used solely to:

  • Send appointment reminders and confirmations via SMS
  • Send service request status updates via SMS
  • Make automated phone calls with appointment or service information
  • Record your responses (e.g., confirming or cancelling an appointment)

We do not use your information for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Your Information

We do not sell or share your personal information with third parties except as necessary to deliver our service:

  • Twilio Inc. — our SMS and voice communications provider, used solely to deliver messages to your phone number

Twilio's privacy policy is available at twilio.com/en-us/legal/privacy.

Data Retention

We retain your contact information and message history only for as long as necessary to provide our services or as required by law. You may request deletion of your information at any time by contacting us.

Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any message we send. After opting out, you will no longer receive SMS notifications from us. Reply START to resubscribe.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Your data is stored on secure servers provided by DigitalOcean.

Carrier Disclaimer

Message delivery is subject to your mobile carrier's network. Carriers are not liable for delayed or undelivered messages.

Contact Us

If you have questions about this Privacy Policy or wish to request deletion of your data, please contact us:

The Screen Depot
Email: [email protected]
Phone: 561-734-0167

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